Terms and Conditions of Sale

Last Updated: August 17, 2026

These Terms and Conditions of Sale ("Sales Terms") apply to all purchases of products made through the iScooter website.

Please read these Sales Terms carefully before placing an order.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Sales Terms.

These Sales Terms apply together with our:

• Terms of Service;

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy;

• Warranty Policy.

Nothing in these Sales Terms affects your mandatory consumer rights under applicable law.

1. Seller Information

The products available on this website are sold by:

Company Name:
Outdoor electric riding tools

Registered Address:
149 avenue du Maine 75014 Paris,France

Email:
iscooters@outlook.com

Website:
https://www.iscooter.store

2. Scope of Application

These Sales Terms apply to all sales contracts concluded between iScooter ("we", "us", or "our") and customers purchasing products through our online store.

Our products include:

• Electric scooters;

• Electric bicycles;

• Replacement parts;

• Accessories;

• Related mobility products.

These Sales Terms apply to consumers and, where applicable, business customers.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and technical information displayed on our website are accurate.

However, customers acknowledge that:

• Product images may differ slightly from the actual product due to lighting, display settings, or production updates;

• Technical specifications may be modified by manufacturers due to product improvements;

• Minor changes that do not affect product performance or safety may occur.

Such minor differences shall not constitute a defect or failure to perform.

4. Product Availability

All product orders are subject to availability.

Although we make reasonable efforts to maintain accurate stock information, temporary availability errors may occur.

If a product becomes unavailable after your order has been placed, we may:

• Inform you of the expected availability date;

• Offer a suitable alternative product;

• Cancel the affected order and provide a refund.

We will notify you as soon as reasonably possible in such circumstances.

5. Ordering Process

To place an order, customers must:

1. Select the desired product;

2. Add the product to the shopping cart;

3. Provide accurate delivery and contact information;

4. Select a payment method;

5. Review the order details;

6. Submit the order.

Before completing payment, customers are responsible for verifying:

• Product model;

• Quantity;

• Colour or specification;

• Delivery address;

• Contact information;

• Total order amount.

6. Order Confirmation and Contract Formation

After submitting an order, you will receive an automatic order confirmation email.

This email confirms that we have received your order request but does not necessarily constitute acceptance of your order.

A legally binding sales contract is concluded when:

• We send confirmation that the order has been accepted; or

• The product has been dispatched.

We reserve the right to refuse or cancel orders before acceptance in cases including:

• Incorrect pricing information;

• Product availability issues;

• Suspected fraud;

• Payment problems;

• Incorrect customer information;

• Technical errors.

If payment has already been received, any cancelled order will be refunded.

7. Prices and Taxes

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.

Prices may change at any time.

However, price changes will not affect orders that have already been accepted.

In the event of an obvious pricing error caused by technical problems, incorrect information, or human error, we reserve the right to cancel the order and provide a full refund.

8. Payment Terms

Payment must be completed before products are shipped unless otherwise agreed.

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method;

• The information provided is accurate;

• You agree that payment providers may process your transaction according to their own policies.

We reserve the right to delay shipment or cancel orders where payment cannot be verified.

9. Delivery Terms

Delivery will be made according to our Shipping Policy.

Delivery times are estimates and may vary due to:

• Carrier delays;

• Weather conditions;

• Customs procedures;

• Supply chain issues;

• Events beyond our reasonable control.

For large products such as electric bicycles and electric scooters:

• Delivery may require carrier appointments;

• Customers must provide a valid telephone number;

• Customers should ensure someone is available to receive the shipment.

10. Customer Responsibilities Upon Delivery

Customers should inspect delivered products as soon as reasonably possible.

Customers should check:

• Package condition;

• Product model;

• Accessories;

• Visible damage.

If damage or incorrect delivery occurs, customers should contact iScooter promptly and provide supporting evidence where possible.

11. Product Installation and Usage

Customers are responsible for properly assembling, maintaining, and operating products according to:

• User manuals;

• Safety instructions;

• Local laws and regulations.

For electric scooters and electric bicycles, customers must ensure compliance with local requirements regarding:

• Road usage;

• Registration;

• Insurance;

• Speed limitations;

• Safety equipment.

iScooter shall not be responsible for losses resulting from unlawful use or failure to follow safety instructions.

12. Modifications and Unauthorized Repairs

Customers must not:

• Modify electrical systems;

• Replace original components with incompatible parts;

• Remove safety devices;

• Open battery packs;

• Perform unauthorized repairs.

Damage caused by unauthorized modifications or repairs may not be covered under warranty.

13. Warranty and After-Sales Service

Products purchased from iScooter are protected by:

• Applicable statutory consumer rights;

• Any applicable manufacturer's warranty.

Warranty coverage and service procedures are described in our Warranty Policy.

Warranty claims may require:

• Order number;

• Product serial number;

• Photos or videos;

• Description of the issue.

We may request reasonable information to verify the claim.

14. Returns and Withdrawal Rights

Consumers may have statutory rights to withdraw from purchases under applicable consumer protection laws.

Return procedures, conditions, and refund processes are described in our Return & Refund Policy.

For large products such as electric scooters and electric bicycles, customers should follow our return instructions before shipping products back.

Unauthorized returns may cause delays in processing.

15. Refund Processing

Approved refunds will be processed according to our Return & Refund Policy.

Refunds will generally be made using the original payment method.

Processing times may vary depending on:

• Payment provider;

• Bank processing times;

• Card issuer procedures.

16. Limitation of Liability

To the maximum extent permitted by applicable law, iScooter shall not be liable for:

• Indirect losses;

• Loss of profits;

• Business interruption;

• Damage caused by misuse;

• Damage caused by failure to follow instructions.

Nothing in these Sales Terms excludes liability that cannot legally be excluded.

17. Force Majeure

We shall not be responsible for failure or delay in fulfilling contractual obligations caused by events beyond our reasonable control, including:

• Natural disasters;

• War;

• Government restrictions;

• Transportation interruptions;

• Supplier failures;

• Carrier disruptions.

18. Transfer of Risk

For consumer purchases, risk of loss or damage generally transfers to the consumer when the consumer or a third party designated by the consumer receives physical possession of the goods, unless otherwise required by applicable law.

19. Reservation of Ownership

Where permitted by applicable law, products remain the property of iScooter until full payment has been received.

20. Changes to Sales Terms

We reserve the right to update these Sales Terms from time to time.

The version applicable to your purchase is the version available at the time your order is accepted.

21. Applicable Law and Consumer Rights

These Sales Terms are governed by applicable laws.

For consumers within the European Union:

• Mandatory consumer protection rights remain unaffected;

• Consumers may benefit from protections provided by the laws of their country of residence.

22. Contact Information

For questions regarding purchases, orders, payments, or after-sales service:

iScooter Customer Support

Email:
iscooters@outlook.com

Company:
Outdoor electric riding tools

Address:
149 avenue du Maine 75014 Paris,France

Website:
https://www.iscooter.store