Shipping Policy

Last Updated: August 17, 2026

At iScooter, we are committed to providing reliable, safe, and efficient delivery services for our customers across Europe.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Please read this policy carefully before placing your order.

1. Shipping Coverage

iScooter currently ships electric scooters, electric bicycles, and related accessories to customers in selected European countries.

Our main delivery destinations include, but are not limited to:

• Germany;

• France;

• Spain;

• Italy;

• Netherlands;

• Belgium;

• Austria;

• Poland;

• Czech Republic;

• Other European countries where delivery services are available.

Shipping availability may vary depending on:

• Product type;

• Warehouse availability;

• Battery transportation requirements;

• Local delivery restrictions.

If shipping is unavailable for your location, you will be notified during checkout or contacted by our customer service team.

2. Order Processing Time

After your order is successfully placed and payment has been confirmed, we begin preparing your shipment.

Processing time usually takes:

1–3 business days

During high-demand periods, promotional events, holidays, or unexpected circumstances, processing times may be extended.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

3. Delivery Time

Estimated delivery times depend on your location and the shipping method selected.

Typical delivery times:

Region	Estimated Delivery Time
Germany	2–7 business days
France	3–8 business days
Netherlands	3–8 business days
Belgium	3–8 business days
Spain	4–10 business days
Italy	4–10 business days
Other European countries	5–12 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

• Carrier delays;

• Weather conditions;

• Public holidays;

• Customs procedures;

• Incorrect delivery information;

• Unexpected logistics issues.

4. Shipping Methods

Depending on the destination and product type, orders may be shipped using:

• Express parcel services;

• Specialized freight carriers;

• European warehouse delivery services;

• Other professional logistics providers.

Because electric scooters and electric bicycles are large products containing lithium batteries, some orders may require specialized transportation methods.

The selected carrier and shipping method may vary depending on:

• Product dimensions;

• Battery specifications;

• Destination country;

• Delivery regulations.

5. Shipping Costs

Shipping costs are calculated based on:

• Delivery destination;

• Product size and weight;

• Shipping method;

• Warehouse location.

The final shipping cost, if applicable, will be displayed during checkout before payment.

For eligible orders, iScooter may provide free shipping promotions from time to time.

Free shipping offers are subject to the terms displayed during the promotion period.

6. Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email containing tracking information.

You may use the tracking number provided to check the status of your shipment.

Please note that tracking information may take:

24–72 hours

to become active after the carrier receives the package.

If your tracking information has not updated for an extended period, please contact our customer service team.

7. Delivery Requirements

Please ensure that your shipping information is accurate before completing your purchase.

Customers are responsible for providing:

• Correct name;

• Complete delivery address;

• Correct postal code;

• Valid telephone number;

• Accurate email address.

For large products such as electric bicycles and electric scooters, carriers may require a valid phone number to arrange delivery appointments.

Failure to provide correct contact information may result in:

• Delivery delays;

• Additional delivery attempts;

• Additional carrier charges.

8. Large Item Delivery

Electric scooters and electric bicycles are classified as large and heavy products.

Depending on the destination and carrier service:

• Delivery may require an appointment;

• The carrier may contact you before delivery;

• Delivery may be made to the building entrance rather than inside your home;

• Additional assistance may be required for moving large packages.

Customers should ensure that someone is available to receive the shipment.

9. Lithium Battery Transportation

Many iScooter products contain lithium-ion batteries.

Due to transportation safety regulations:

• Battery-powered products may require special shipping arrangements;

• Delivery times may vary depending on battery transportation requirements;

• Some remote regions may have limited delivery availability.

Customers must not request unauthorized changes to battery transportation arrangements.

For safety reasons, damaged lithium batteries must not be shipped without prior approval from iScooter.

10. Customs, Duties and Taxes

For deliveries within the European Union:

• Orders are generally shipped under applicable EU commercial arrangements;

• Customers normally do not need to pay additional customs duties for shipments from within the EU.

For deliveries outside the EU:

Customers may be responsible for:

• Import duties;

• Customs clearance fees;

• Local taxes;

• Other government charges.

Any customs-related charges are the responsibility of the customer unless otherwise stated.

11. Delayed or Lost Shipments

If your order is delayed, please first check the tracking information provided by the carrier.

Delivery delays may occur due to circumstances beyond our control, including:

• Carrier delays;

• Severe weather;

• Strikes;

• Transportation disruptions;

• Customs inspections;

• Incorrect delivery information.

If your shipment appears to be lost, please contact us. We will cooperate with the carrier to investigate and provide an appropriate solution.

12. Failed Delivery Attempts

If delivery cannot be completed because:

• Nobody is available to receive the package;

• The delivery address is incorrect;

• The customer refuses delivery without a valid reason;

• The customer fails to respond to carrier communications;

the carrier may return the package to us.

Any additional shipping costs caused by incorrect information or failed delivery attempts may be charged where permitted by applicable law.

This does not affect your mandatory consumer rights.

13. Damaged Packages

Please inspect your package upon delivery.

If the package appears damaged:

1. Take photos of the package before opening it;

2. Report visible damage to the carrier if possible;

3. Contact iScooter customer service as soon as possible.

Please provide:

• Order number;

• Photos or videos;

• Description of the damage.

This information helps us resolve the issue quickly.

14. Incorrect or Missing Items

If you receive:

• The wrong product;

• Missing accessories;

• Incorrect quantity;

• A product different from your order;

please contact us within a reasonable time after delivery.

Please include:

• Order number;

• Product information;

• Photos or videos showing the issue.

We will review your request and provide an appropriate solution.

15. Changing Shipping Information

If you need to change your delivery address after placing an order, contact us immediately.

We will try our best to update your information before shipment.

Once the order has been dispatched, we may not be able to change the delivery address.

Any additional costs caused by address changes after shipment may be the responsibility of the customer where permitted by law.

16. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact:

iScooter Customer Service

Email: iscooters@outlook.com

Company:
Outdoor electric riding tools

Address:
149 avenue du Maine 75014 Paris,France

Customer Service Hours:
9:00 AM-16:00 PM (Mon-Fri)

By placing an order through the iScooter website, you acknowledge and agree to the terms described in this Shipping Policy.